What is the exchange and refund policy?

In reference to the Australian Consumer Law we are not required to provide a refund on an item if you change your mind or choose the wrong size.

All items that have been ordered with specific name and playing numbers cannot be exchanged, refunded or returned unless the product is proved to be faulty.

Faulty product

If the product is deemed faulty then we will send the item back to the supplier in which they will exchange or repair.

> does not do what it’s normally supposed to
> has a defect
> is unacceptable in appearance or finish
> is unsafe
> isn’t durable

We recommend that if you do return an item to us, that you come into Baseball SA or do so via registered post so your parcel can be tracked and that the products are packed appropriately. Baseball SA does not accept responsibility for lost returns. Return shipping costs will be your responsibility.